Warranty & Returns

Orson stand firmly behind our products. We believe our reputation - and our future - are built on delivering quality products and ensuring customer satisfaction. Proudly based in Auckland, New Zealand, all purchases are backed by a 30-day return policy from your date of purchase.

In the rare event that you encounter a manufacturing issue, we will do our best to resolve things sorted for you as quickly as possible. Purchases should be checked upon receipt and any problems should be reported to us as soon as possible.

All products come with a 12-month warranty and are protected under the New Zealand Consumer Guarantees Act against manufacturing or material defects. As is standard industry practice, our warranty excludes damage caused by environmental factors including wind, storms and UV degradation, accidental damage, misuse or general wear and tear.

Some issues can be resolved online. Following an initial consultation by our team, if an item needs to be returned for assessment to determine appropriate course of action, the buyer is responsible for covering the costs of returning any item. Our priority is to repair or replace any manufacturing faults to factory standard. If a repair or replacement is not possible, we will refund the cost price (note that delivery charges are non-refundable).

Purchases that are unopened, unused and in 'as new' condition with original tags intact, can be returned for an exchange, credit or refund to the value of the purchase price if returned to us within 30 days from date of purchase. Note that shipping charges incurred are the buyer's responsibility.

Please consult with us prior to returning any item. To begin the returns process, email us at sales@cdnz.co.nz with proof of purchase or order number and a short explanation.