At Orson, we control our entire inventory from our Auckland, New Zealand warehouse. We only sell what we have physically in stock and never drop-ship, ensuring strict quality control, no order processing delays and faster dispatch times worldwide.
International Shipping (Global Delivery) - Includes Australia
We proudly ship our adventure equipment around the world with Fedex. Shipping rates, duties & taxes are automatically calculated at checkout.
Customs, Duties & Taxes
Any import duties and taxes that may apply are the responsibility of the purchaser. Necessary customs documentation is included. The estimated delivery target for international shipping is advised at checkout, however we are unable to guarantee this timing.
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Shipping Rates: Calculated at checkout.
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Duties & Taxes: Calculated at checkout. Please note any destination import duties, taxes or customs fees are the responsibility of the purchaser. We include all necessary customs documentation to help streamline the clearance process.
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Delivery Timeline: Estimated international transit time is advised at checkout and is variable conditional on the Fedex service selected. Please note this is an estimate and cannot be guaranteed due to potential delays on the way to or in your destination country.
Important: A contact phone number is required for all international parcels.
Note: Roof top tents & bulky items are not currently available for international purchase.
New Zealand Shipping
Standard Items (Not applicable to bulky freight items or rooftop tents)
| Cart Value ($)
|
Shipping Fees ($) |
| $1 - $149.99 |
$9 flat rate
+$5 for rural addresses
|
| $150+ |
FREE Shipping
+$5 for rural addresses
|
|
Click & Collect
(From our Auckland warehouse by arrangement Monday - Friday)
|
FREE
|
Standard NZ Shipping Delivery Targets:
Same day dispatch for orders placed before 1pm applies on working days Monday - Friday. All items are sent with tracking details.
- North Island 1-2 working days
- South Island 2-3 working days
- Add 1-2 working days for rural delivery
New Zealand Oversize Items Including Roof Top Tents
| Cart Value ($) |
Shipping Fees |
| NZ North Island |
$99 |
| NZ South Island |
$199 |
| Pick Up from our Auckland Warehouse |
FREE |
Some products are too large for courier delivery and will be charged according to weight and volume. Please check shipping information in product decriptions.
Oversize NZ Delivery Targets:
All items are sent with tracking details and require signature. For rooftop tents, delivery is made to the nearest Mainfreight depot.
- North Island 3-5 working days - Includes Tracking
- South Island 5-10 working days - Includes Tracking
